Ordering

Q: How do I place an order?
A: Browse our product categories, add items to your cart, and proceed to checkout with your payment and shipping details.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 2 hours of placing them by contacting customer support at support@urbanbazaar.com.

Shipping & Delivery

Q: What shipping options are available?
A: We offer standard and express shipping options at checkout. Shipping costs vary by location and order size.

Q: How long will delivery take?
A: Delivery usually takes 3-7 business days for standard shipping, depending on your location.

Payment

Q: Which payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets.

Q: Is my payment information secure?
A: Yes, we use secure payment gateways with encryption to protect your data.

Returns & Refunds

Q: What is your return policy?
A: Products can be returned within 10 days of delivery if unused and in original packaging. Some exclusions apply. Contact us to initiate a return.

Q: How long does it take to process a refund?
A: Refunds are processed within 7-14 business days after we receive the returned product.

Product Information

Q: Are your products genuine and safe?
A: Yes, we source from trusted brands and conduct quality checks to ensure product safety.

Q: How can I find the right product for my needs?
A: Check product descriptions and customer reviews on the product page, or contact our support team for personalized assistance.

Account & Support

Q: How do I create an account?
A: Click "Sign Up" on the top-right and fill in your details to create an account.

Q: How do I recover my account password?
A: Use the "Forgot Password" link on the login page to reset your password via email.

Q: How can I contact customer support?
A: Email us at support@urbanbazaar.com or call [Insert phone number] from 9 AM to 7 PM, Monday to Saturday.